Affected person communications agency Artera has expanded its assist for federally certified well being facilities (FQHCs), together with Bedford-Stuyvesant Household Well being Middle in Brooklyn and Moses Lake Neighborhood Well being Middle in Washington.
The expanded assist means these FQHCs can now faucet into Artera’s affected person communications platform.
That platform, tailor-made for FQHCs, helps greater than 109 languages, presents automation, and leverages EHR knowledge for efficient neighborhood outreach. It permits sufferers to contact their healthcare suppliers via their most popular channels, together with textual content.
The providing intelligently routes messages to the suitable division, serving to facilitate communication for appointments, drugs, billing, directions and lab outcomes.
The goal is to reinforce entry to care, scale back no-shows, and supply fast data whereas easing the burden on medical workers.
A call-to-text characteristic switches callers to textual content messaging, serving to to handle name quantity and reduce deserted calls. Customizable dialog templates automate widespread affected person communication workflows, equivalent to affected person satisfaction surveys and no-show follow-ups.
The platform additionally presents an accessible digital affected person engagement resolution via SMS/texting, a characteristic requiring no app obtain, web entry or password. A neighborhood outreach characteristic permits organizations to schedule take care of sufferers but to be within the EHR.
“Our work with the FQHC neighborhood helps assist well being fairness as affected person communication is a key element of affected person entry,” Guillaume de Zwirek, CEO and founding father of Artera, informed Our blogNews by way of electronic mail.
“Affected person communication is rather more than sending a textual content to get sufferers to indicate as much as their appointments.”
He defined frictionless communication creates a direct line to healthcare groups, on a sufferersβ phrases, of their most popular language and for the entire spectrum of their well being.
“This entry has helped our suppliers ship coats, prepare transportation, and even assist victims of home violence,” de Zwirek mentioned. “We now have immense satisfaction in our 9+ years of dedication to serving FQHCs nationwide.”
THE LARGER TREND
In 2023, Artera partnered with Hyro to launch Artera Care Help, an AI-powered digital assistant for healthcare suppliersβ web sites.
It supplied safe, multilingual messaging by way of electronic mail, textual content, telephone, or chat and featured conversational AI for automated affected person interactions, real-time analytics and a GPT-powered assistant for answering widespread affected person questions.
